Refund Policy & 90-Night Trial
Last updated: November 4, 2026
At Tsukiro, we believe the only way to know a duvet is right is to sleep under it. That is why every order comes with a 90-night home trial.
We also know that returns create waste, packaging and transport emissions. So before sending anything back, we invite you to contact us first. In many cases we can help with guidance, an exchange or a refund without a physical return. This is an invitation, not a condition. Your right to return your order under this policy applies either way.
Return summary
| Trial period | 90 nights from delivery |
| Accepted condition | New or gently used, including opened packaging |
| Return method | By mail |
| Return shipping | Paid by the customer, unless the return is due to an error on our side |
| Restocking fee | None |
| Refund processing | Within 10 days after we receive your return |
| Exchanges | Available on request |
The 90-night home trial
Bedding has to be opened and slept on before you can judge it. Opening the packaging and using your Tsukiro bedding does not affect your right to return it.
If you are not happy with your purchase for any reason, you can request a return, an exchange or a refund within 90 nights of delivery. No questions asked.
How to start a return or exchange
Email support@tsukiro.com with:
- Your order number
- The email address used for the order
- A short note on your request, and whether you prefer a refund or an exchange
- Photos, only if the item arrived damaged or faulty
We reply within 1 business day with return instructions and the return address. Please wait for these instructions before sending anything, so your parcel reaches the right place and can be matched to your order.
Exchanges
Prefer a different size or color? Tell us in your request and we will arrange an exchange. Exchanges follow the same 90-night window and condition rules as returns.
Condition of returned items
Returned items may be new or gently used. Normal use during the trial is expected and accepted. Please send items back clean and dry, in the best condition reasonably possible.
We cannot accept items that are soiled, contaminated or damaged in a way that makes them unsafe or unhygienic to handle, or items damaged through misuse rather than normal use. If this applies, we will contact you and explain before making any decision.
Return shipping
Return shipping costs are paid by the customer. If the return is due to an error on our side, such as a wrong, faulty or damaged item, we cover return shipping and refund your original shipping fee.
Refunds
Refunds go back to your original payment method. Once we receive your return, your refund is processed within 10 days. Your bank may take a few extra days to show it on your statement.
When we agree with you that a physical return is not needed, we process the refund as soon as your request is approved.
Original shipping fees and Shipping Protection are non-refundable, unless the return is due to an error on our side.
Bundles and free gifts
If you return part of a bundle, the refund reflects the bundle discount applied to the items you keep. Free gifts included with your order do not need to be returned.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, email support@tsukiro.com with your order number and photos. We will send a replacement or issue a full refund, including all shipping costs, at no cost to you.
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law. Where local law gives you broader rights, those rights apply.
Contact
Tsukiro customer care: support@tsukiro.com
Monday to Friday. We usually reply within 1 business day.
This policy may be updated from time to time. The version published at the time of your order applies to your purchase.